Refund policy

Return and Exchange Policy

In case of defected/damaged product, complaint should be raised within 24 hours of delivery of product.

•   An unboxing video is mandatory for any return or exchange request in case of a defective or incorrect item received. Product(s) can be exchanged/returned to our Warehouse within the 7 days from the date of delivery. Please note that the product must be unused, all tags must be intact, packing should be in its original condition with invoice attached. Products bought on sale are NOT eligible for exchange. Colors of the actual item may slightly vary due to photographic lighting sources, or your monitor settings therefore products are not eligible for exchange for this particular reason. 

•    Product size of full priced items can be exchanged (if stock is available) by sending the product back to our WH via a local courier service within 7 days from the delivery date. In this case the return courier charge will not be borne by Ratima Pannewal .

•    We offer free pick up services for items if a wrong product or defected item was delivered. Claim period for these issues is 7 days from the date of delivery. Please note that the replacement process time for pickup and delivery can take up to 3 weeks’ time depending upon the availability of the item. 

•    We do not offer any courier service compensation if the customer send the item back unless requested by our representative.

•    This is requested to our valued customers to strictly follow care instructions of the garment. 

•    Please note that once your returned product is assessed by the relevant team, you will be offered an exchange/store credit.

Contact our customer service team via:

WhatsApp: +91 9696749765 or via email at ratimapannewal@gmail.com

Refund

We have a No Refund Policy. You may only exchange a product in case of a defect.

We offer store credits for equivalent amount in case the product is not available.